FAQ

When will I receive my order?

We are now shipping orders within 7 days! Get your orders fulfilled in 2 days and receive it within 7 days.

Fulfilled orders are being ship by our logistic partners JRS Express & Mr. Speedy.

Do you offer product customization?

    Yes! Our products are customizable using our Online Designer Tool available for web and mobile user. App user may send photo(s) directly using “Submit Photos” form on the left menu.

    How much is your Nationwide Shipping?

    Our nationwide standard shipping rate is ₱280. Rates will change depending on the size or weight of the product.

    We offer free shipping for orders over ₱2,500.

    Are there any discounts for bulk orders?

      Yes. Almost all of our products are eligible for bulk discounts. 

      1. You're eligible for a discount if you order at least 25 pcs. of the same product.
      2. The % off depends on the product and the amount you order—the bigger the order, the greater the discount. Please email us at create@prints.ph to request a quote.

      I need my order now, can Prints Philippines speed up the delivery?

        We currently do not accept rush orders at the moment. But feel free to send us a message. In some cases this is possible if we are not experiencing high volume of orders.

        How can I track my order?

          You will be notified via email or text with your tracking number.

          We partner with these carriers to give you the best shipping experience:

          Philippines - JRS Express

          In unforeseen event, your package might delay due to unexpected reasons.

          Can I cancel my order after order has been shipped? 

            Unfortunately, we cannot stop the delivery of shipped orders.

            Can I purchase multiple items and have it delivered to different shipping addresses?

              We currently do not offer delivering different items to different addresses for the same order.

              Is there any customer support that’s always ready to help?

              Our friendly team will assist you in all your printing needs. Please  send us an email or chat with us. We typically reply to all questions in the same day.

              What are your payment options?

              We accept all major Credit Cards, PayPal, Bank Deposit and G-Cash.